1. How do I start scheduling a telemedicine second opinion service?

Answer : You can start by filling out the health form on our website. After scheduling, a case manager will guide you through the next steps.

2. What is the cost of the telemedicine second opinion service?

Answer : Costs vary depending on the specialty and doctor. You can get detailed pricing information when scheduling, and we will provide a transparent cost breakdown.

3. What documents or information do I need to provide for the second opinion diagnosis?

Answer : You will generally need to provide your medical records, test reports, and imaging results. Specific requirements will be communicated during the scheduling process.

4. Can I choose which doctor will provide the second opinion?

Answer : We will match you with a suitable specialist based on your condition and needs. Some services may offer a choice of doctors, which you can inquire about during scheduling.

5. Will the telemedicine second opinion service involve my medical records? Answer : No, the doctor will provide a second opinion based only on the information you provide. The platform will not actively seek or retrieve any information related to you, and all provided data will be confidential and used solely for diagnostic purposes.

6. How is the telemedicine second opinion service conducted?

Answer : You will have a face-to-face discussion with the specialist via a video conferencing software at the scheduled time. The doctor will offer advice based on your pre-provided medical history, symptoms, and relevant test reports.

7. What equipment or software do I need for the telemedicine consultation?   Answer : You will need a computer or mobile device equipped with a webcam and microphone, as well as a stable internet connection. The video conferencing software, such as Google Meet, will be specified during the scheduling confirmation.

8. How is my medical information protected during the telemedicine consultation?

Answer : We use encryption technology via Google Meet to protect your information and ensure data security during the consultation. Additionally, we comply with relevant laws and regulations to safeguard your privacy.

9. Will I receive a report after the telemedicine consultation?

Answer : Yes, a report will be issued within five business days. It will detail the doctor’s opinions and recommendations and will be sent to you via email.